SHIPPING POLICY
Effective Date: May 11, 2023
Thank you for choosing EUQQ. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website euqq.com(referred to as the "Website").
- Shipping Methods and Delivery Time
1.1 Shipping Methods: We offer various shipping methods, including standard shipping, express shipping, and expedited shipping. The available shipping options may vary depending on your location and the product(s) you have ordered.
1.2 Delivery Time: The estimated delivery time is provided at the checkout page and is based on the shipping method selected, destination, and availability of the product(s). Please note that delivery times are estimates and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier issues.
- Shipping Costs
2.1 Shipping Costs and Calculation: Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method. The shipping cost will be displayed at the checkout page before you confirm your order.
2.2 Taxes and Duties: You are responsible for any applicable taxes, duties, or customs fees imposed by your country's customs authorities. These additional charges, if any, are not included in the shipping costs and will be your responsibility.
- Order Processing Time
3.1 Order Processing: Once your order is placed and payment is confirmed, our team will process and prepare your order for shipment. Order processing time may vary depending on the availability of the product(s) and the volume of orders received. We strive to process orders in a timely manner.
3.2 Order Shipment: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use the provided tracking number to monitor the progress of your shipment.
- Shipping Restrictions
4.1 Geographic Restrictions: We currently offer shipping to select countries or regions. If your location is not eligible for shipping, you will be notified during the checkout process.
4.2 Product Restrictions: Certain products may be subject to shipping restrictions due to legal, regulatory, or carrier limitations. If any restrictions apply to your order, we will notify you promptly and provide alternative options, if available.
- Order Tracking and Support
5.1 Tracking: You can track the status of your shipment using the provided tracking number on the carrier's website or through the tracking portal specified in the shipping confirmation email.
5.2 Customer Support: If you have any questions, concerns, or issues related to your shipment, please contact our customer support team. We will assist you in resolving any shipping-related inquiries to the best of our abilities.
- Lost or Damaged Shipments
6.1 Lost Shipments: In the rare event that your shipment is lost during transit, please contact our customer support team. We will work with the carrier to initiate an investigation and resolve the issue as quickly as possible.
6.2 Damaged Shipments: If your shipment arrives damaged, please notify us immediately. We may require photographic evidence of the damage to initiate a claim with the carrier. We will then work with you to provide a suitable solution, such as a replacement or refund.
- Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective upon posting the revised Shipping Policy on the Website. Your continued use of the Website after the posting of any changes indicates your acceptance of such changes.
- Contact Us
If you have any questions, concerns, or requests regarding this Shipping Policy or the shipping process, please contact us at euqq@amazonteam.work.
By placing an order through our Website, you acknowledge and agree to comply with the terms and conditions outlined in this Shipping Policy.