RETURN POLICY

Effective Date: May 11, 2023

Thank you for shopping at EUQQ. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from our website euqq.com (referred to as the "Website").

1. Eligibility for Returns

1.1 Product Condition: To be eligible for a return, the product(s) must be unused, in their original packaging, and in the same condition as when you received them. Any product that is damaged, altered, or shows signs of wear and tear may not be eligible for return.

1.2 Return Period: You may initiate a return within 7 days from the date of delivery. After this period, we may not accept returns unless covered under a warranty or applicable consumer protection laws.

2. Return Process

2.1 Return Authorization: Before returning any product, you must contact our customer support team to request a return authorization. We will provide you with detailed instructions on how to proceed with the return.

2.2 Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method and retaining proof of postage for your records.

2.3 Packaging: Please ensure that the returned product is securely packaged to prevent damage during transit. We are not responsible for any damage that occurs during the return shipping process.

3. Refunds

3.1 Refund Process: Once we receive and inspect the returned product(s), we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment.

3.2 Refund Timing: The refund processing time may vary depending on your financial institution and payment method. Please allow up to [insert number of days] days for the refund to be credited to your account.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process as outlined in this Return Policy and place a new order for the desired item(s) on our Website.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will provide assistance in resolving the issue, which may include providing a replacement, arranging for a repair, or issuing a refund.

6. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be effective upon posting the revised Return Policy on the Website. Your continued use of the Website after the posting of any changes indicates your acceptance of such changes.

7. Contact Us

If you have any questions, concerns, or requests regarding this Return Policy or the return process, please contact us at euqq@amazonteam.work.

By making a purchase through our Website, you acknowledge and agree to comply with the terms and conditions outlined in this Return Policy.